Get Help

Cobra Casino Contact: Skip the Queue, Not the Help

You can reach Cobra Casino by live chat, e-mail or phone, and someone is on hand 24 hours a day, 7 days a week.

Chat to Support Licensed MGA/B2C/103/2008

Paid today

713,298 NZ$

6,548 Players online

Malta Gaming AuthorityLicensed MGA/B2C/103/2008, audited by QUINEL and GLI since 2008

Fast payoutsAverage withdrawal in 26 minutes, up to NZ$41,000 per transaction

Data protection128-bit SSL encryption, secure payment processing across 10 methods

Cobra Casino Humans

Choose the Channel That Fits Your Question

Every question gets a person at Cobra Casino, never a queue that loops back on itself.

Your Game Froze Mid-Spin

Best for a quick answer on a deposit that vanished or a game that froze, and chat opens with a real agent within about two minutes.

Open Chat

You Have Documents to Send

Best for documents, statements and anything you want in writing. Send it to [email protected] and expect a reply within about eight hours.

Write to Us

Speak to Someone Now

Best for a withdrawal that needs chasing or an account question you want settled by voice. Call +64 9 585 4133, NZST, and a person picks up in about five minutes.

Call Support

Six Things

Help That Speaks Your Time, Not Theirs

This block settles the local details, so you know who answers, when, and where to find help nearby.

How to Reach Us

NZ phone line+64 9 585 4133

Support time zoneNZST

Languages spokenEnglish, German, French, Norwegian

E-mail[email protected]

Who Supervises Us

Supervisory authorityMalta Gaming Authority, MGA/B2C/103/2008

Where to Get Help

Help with gamblingProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-Venue Exclusion Programme

Escalation Path

From First Message to Regulator

Settles how a complaint moves from your first message to the Malta Gaming Authority, step by step.

Describe the Issue Clearly

Tell the support team exactly what went wrong and when, and attach any transaction reference or screenshot you have kept. Your message starts a record that follows the case upward.

Your Case, One Owner

A reply comes back from the team handling your complaint, normally setting out what they found and what they propose. Read it carefully before you reply.

A Second Look Inside

When the answer misses the mark, ask for the complaint to be escalated to a senior manager inside the casino. A fresh pair of eyes reviews the same facts.

When You Turn to Malta

Should the internal outcome still leave you unhappy, take the matter to the Malta Gaming Authority, the regulator that licenses this casino. Their verdict closes the matter.

You Have an E-mail to Send

One Address, One Team, One Reply

Picking the right address here means your question lands with the team that can actually fix it.

Your Account

General support questions[email protected]

Document verification (KYC)[email protected]

Money Matters

Deposits and withdrawals[email protected]

Everything Else

Complaints[email protected]

Personal data and privacy requests[email protected]

Business and partnerships[email protected]

Before You Play

Licensed in Malta, Playing Here

Useful the moment you want to know whose books your deposits land in.

Company

Legal NameCobra Casino Ltd.

Company NumberC-96365 (Malta)

Registered AddressSpinola Road, St Julian's

Licence

RegulatorMalta Gaming Authority

Licence NumberMGA/B2C/103/2008

Written Contact

Support E-mail[email protected]

Why Does My Query Need Details?

Line these up beforehand and the first reply usually solves the whole thing.

Your registered e-mail address
Any transaction reference or receipt
A screenshot of the error
Photo ID for verification queries
The time the issue appeared

Full story

Five Questions Worth Asking

The Details Most Players Ask For

Read on and the five questions players ask most will already be settled.

trustDo I need a reason to ask for my data?+

Want a copy of what you have shared, or a clean deletion of it? Send the request from your registered email address to [email protected] and the team handles it. Deletion can close your account, so raise it only when you mean it.

trustWhen does my account actually close?+

Once your balance is cleared, an account closes the same day through live chat. Any pending verification or withdrawal is finished first, and the team confirms in writing when the shutdown is complete.

trustWhat if the first answer does not help?+

If a reply leaves you short, ask for the case to be escalated at the same contact point. Still unhappy after that? Complaints go to [email protected], and from there to the Malta Gaming Authority under MGA/B2C/103/2008.

trustWhere can I check which licence Cobra Casino holds?+

Cobra Casino Ltd. holds licence MGA/B2C/103/2008 from the Malta Gaming Authority, the regulator named in the license. That licence is checkable in the authority's public register using the same number.

trustWhat if I only get free time after midnight?+

Someone answers every hour of every week, so a 3am Sunday question reaches a person just as fast as a Tuesday afternoon one. Timings are quoted in NZST; live chat typically replies in two minutes, email within eight hours and the phone in five minutes.

Answer Times

Reach the Team at Any Hour

Removes the worry of messaging into silence by stating every reply time up front.

Live Chat

Chat Hours24 hours a day, 7 days a week

Chat First Reply2 minutes

All Hours AreNZST

E-mail

E-mail Address[email protected]

E-mail Reply8 hours

Phone

Phone Number+64 9 585 4133

Phone Wait5 minutes